Service Delivery Manager
13+ Years leading End User Computing, ITSM and On Site Support Operations spanning EMEA and Multi-Region Delivery. ITIL v4 and Six Sigma Green Belt certified with a track record of $2M+ in Cost & Effort Savings through AI Enabled Service Improvement. Gen AI Trainer, building AI literacy and driving practical adoption across teams.
From the ground up to Multi-Region leadership: a career built on hands on troubleshooting, now leading Multi-Region Delivery for an enterprise client, grounded in ITSM discipline and increasingly shaped by AI Powered Transformation.
As IT Service Delivery Manager at Tata Consultancy Services, I oversee End User Computing and Onsite Support Operations for a major global enterprise client. My work spans Service Delivery, Stakeholder Management and Vendor & Commercial Governance with a growing focus on designing AI Agents and building Copilot, Claude and Gemini powered workflows that make delivery teams faster and leaner.
ITIL v4 and Lean Six Sigma Green Belt certified with the last two years spent continuously deepening expertise in Agentic AI Architecture, Microsoft Copilot Administration and Enterprise AI Transformation and now drive AI capability building across teams as a Gen AI Trainer.
Thirteen years compressed into the capabilities driving Multi-Region Service Delivery today.
Built through steady progression from Technical Specialist to Service Delivery Manager, moving from traditional delivery to AI Led Operations at Multi-Region scale.
Hover a card to flip it. Gold marks the credentials earned most recently.
A decade of service delivery leadership and continuous growth, recognised with TCS's Service & Commitment Award.
"Congratulations on completion of 10 years! You have completed a key milestone with TCS and we thank you for your commitment towards achieving our organisation's goals and objectives. We look forward to your continued support and wish you a fulfilling career with TCS in the years to come."
The same discipline that shows up at work, training for the TCS London Marathon and Friday Night Lights.
Let's connect on Service Delivery Leadership, AI Powered Operations and Digital Workplace Strategy.